1. Core policy provisions
   Returns and refunds are not accepted.
   Due to the fragility and customizable nature of ceramic products, all orders (including incorrect purchases, color differences, size variations, etc.) are not eligible for return, exchange or refund.
   Exceptional case:
   If the goods are damaged during transportation, please send a photo of the damaged goods (including the outer packaging) to contact@dkvaseshop.com within 24 hours after signing for them, and we will provide a solution based on the situation.
2. User Notice
   Confirm before purchase:
   Please confirm the product details through the high-definition images on the product page, the size description (indicating that manual measurement may have an error of ±1cm), and the video display.
   Logistics Risk Warning:
   International transportation may be affected by customs policies. The relevant taxes and fees shall be borne by the buyer. Our store is not responsible for such situations.
3. Dispute Resolution
   If you have any questions about the policy, please contact the customer service team:
   Email: contact@dkvaseshop.com